In fact the CPTX file itself is actually a renamed ZIP archive that takes all the graphics, text and data that make up your project and packages it into a conveniently compressed format. Captivate uses this Project Cache to store data while working on project files. The cache also helps to speed up publishing times for Captivate projects. The default location of the cache folder can be changed in the Captivate Preference settings.
See this page regarding recommended Preference setup. However, the Captivate project cache is not without potential problems. Where this becomes a problem is that the cache folder can eventually accumulate several gigabytes of files and cause Captivate to become unstable.
Adobe recommends you clear your cache folder after completing each project and before you begin the next one. So, I prefer to clean out the cache once I am sure there is no chance I might need those folders as a backup. Never use Windows Explorer or the MAC Finder tool to delete the files in the cache folder while Captivate is still open or you may crash the program. All current Captivate versions provides a very simple and effective way to reset preferences via special files buried in the Utils folder of your Captivate install directory under Program Files.
For example, on a 64bit Windows 10 system with Captivate installed, the files you need to use are found here:. All you have to do is close down Captivate and execute i. Some users that experience preference corruption issues often even set up a custom shortcut on their desktop so that they can execute a reset at any time without even navigating down to the Utils directory. As noted above, the easy way to reset Preferences is by using the CleanPreferences files Adobe provides.
If this is the case, and your IT department is also unwilling to even set up the convenient desktop shortcut that would give you the ability to do this yourself, then your only solution for a corrupted Preference issue might be to find and delete the preference folder itsel. Show all hidden files and folders — Files in your PC user profile are normally hidden from view to prevent you from inadvertently deleting something essential, thus rendering you incapable of logging into your own computer.
So, in order to locate the Captivate Preferences folder you need to make a change to default system settings and show these hidden files or folders. If your PC is not already set up this way, we cover this step in more detail in the section elsewhere on this website that discusses how to set up your computer to work with Captivate.
Close down Captivate — You cannot rename or delete the Preferences folder while Captivate is currently open. So, close down Captivate before performing the next steps.
Navigate to the Preferences folder in your user profile — Your user profile path to the folder will vary depending on your specific computer operating system.
In paths shown below for Captivate , replace [user] with your own profile name. In the example paths above, the Captivate [version ] folder is the preferences folder. Then, when you re-launch Captivate, it will detect that the preferences folder is missing and create a nice fresh uncorrupted new one for you. If your original issue was due to corrupted preferences, then it should now be resolved.
Please be aware that killing the preferences file, as described above, will mean you lose any customizations you may have made to preferences or workspaces when Captivate defaults back to original installation settings. You may have become so close to the issue that you cannot see the solution staring you in the face. When I get stuck on a problem, I like to play my guitar, go for a walk, go for a coffee, or go to the toilet.
Delete each problematic font from the hard disk and reinstall it. If a font continues to cause problems after you reinstall it, you may have to contact the font manufacturer for assistance. Legal Notices Online Privacy Policy. Adobe Captivate crashes on launch Search. Captivate crashes on launch or while performing an action. Upgrade Captivate. Run Captivate as an Administrator.
On your Windows machine, right-click AdobeCaptivate. Recreate preferences. Logging in and out of current user account. Create a different account, log in to the new account, and then try to or run Adobe Captivate. Mac OS. Click the padlock icon and enter your administrator name and password. Enter a password that you can remember such as test in the Password and Verify fields. Enter an appropriate Password hint. If the problem doesn't occur, move a small group of fonts back into the Fonts folder, and then restart Windows.
Delete each problematic font from the hard disk and reinstall it. If a font continues to cause problems after you reinstall it, you may have to contact the font manufacturer for assistance. Welcome to the Community! Skip Take tour. Adobe Support Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for. Show only Search instead for. Did you mean:. Home Captivate Discussions Captivate crashes on launch. How do I fix it? Captivate crashes on launch. If you are using Adobe Captivate, and Captivate crashes or behaves unexpectedly on starting the product or even while working on a particular workflow, perform one of these: Upgrade Captivate Update Captivate to the latest version.
Double-click the file CleanPreferencesWin. Double-click the file CleanPreferencesMac. Log in and log out of current user account Log out of the current user account and then log back in using a new Administrator account. Click the padlock icon and enter your administrator name and password.
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